Telehealth Consent

Last Updated: 10/30/2025

This Telehealth Consent (“Consent”) applies to services obtained from the Professional Entities set forth in the TrueMeds Terms & Conditions.

Telehealth allows healthcare providers to assess and treat patients remotely using technology. This may involve transmitting medical records, photos, and other personal and health information or data through various methods, including dynamic intake forms, live 2-way video, and audio. The electronic systems used in the Services incorporate network and software security protocols to protect the privacy and security of your personal information.

Possible benefits of telehealth: Telehealth allows you to interact with your provider at times and locations that are convenient for you, without the need for an in-office appointment.

Possible risks of telehealth: Telehealth services are not a substitute for ongoing, in-person care from your local physician. Due to the limitations of remote consultations, including the absence of complete medical records and the inability to conduct physical examinations, certain risks are associated with telehealth.

To ensure accurate diagnosis and appropriate treatment, you must provide a comprehensive medical history, including all diagnoses, treatments, medications, and supplements. Failure to disclose complete information may result in misdiagnosis, inappropriate treatment, or adverse outcomes.

Your provider may recommend alternative care or an in-person consultation with your local physician and may decline to provide a prescription or other treatment based on the limitations of telehealth.

Technical or internet disruptions, such as poor video and audio quality or service interruptions, may cause delays in evaluation, consultation, diagnosis, or treatment. If you experience technical difficulties during a telehealth session, please contact your provider immediately.

Telehealth is not suitable for all medical situations, particularly emergencies or allergic/adverse reactions. In such cases, contact your local physician or proceed to an emergency room. For medical emergencies, dial 911.

While security protocols are in place, there is a potential risk of privacy breaches and unauthorized disclosure of your health information.

Please be aware that state laws may restrict or prohibit telehealth services, including the prescribing of medications, in your area.

Your consent to telehealth

By using the Services, you acknowledge and agree to the following regarding telehealth services provided by the Professional Entities.

Provider Qualifications and Service Limitations:

  • Healthcare services are delivered via telehealth.
  • Your provider may be a nurse practitioner or physician assistant, not a physician.
  • You consent to treatment by these non-physician providers.
  • Telehealth is an evolving field, and technology used may differ from or exceed what is described here.
  • No specific outcomes, including from laboratory testing, are guaranteed. Your condition may not improve, or may worsen.
  • Telehealth is not suitable for all conditions.

Your Understanding and Responsibilities:

  • You have discussed the benefits and risks of telehealth with your provider(s) and understand the alternatives.
  • Online treatment sessions will not be recorded.
  • Your provider(s) will assess your condition and determine, in their sole discretion, if telehealth is appropriate.
  • By using the Services, you agree with your provider’s assessment and consent to telehealth treatment.
  • You agree to provide accurate and complete medical information, including information from other healthcare providers, and emergency contact information.
  • You understand that failure to provide accurate information could negatively impact your treatment.
  • Your provider may determine that your condition requires in person treatment.

Consent and Withdrawal:

  • You may withdraw this consent at any time by providing written notice to your provider.
  • Withdrawal will not affect actions taken prior to receipt of your notice, nor will it affect other provisions of this consent.
  • Your ongoing use of the Services means that you agree to receive treatment via telehealth.

Electronic Communication and Privacy:

  • The Services involve electronic communication of your personal medical information.
  • Your information will be handled in accordance with applicable privacy policies.

Financial Considerations:

  • You may obtain medical examinations from other healthcare providers.
  • Prescriptions will be fulfilled by the Professional Entities’ pharmacy partners and shipped to you.
  • You are responsible for all costs associated with the Service, including prescriptions, and will not seek reimbursement from Medicare.
Email help@truemeds.com
Phone (888) 555-0123
Address 123 Wellness Blvd, New York, NY 10001

*The assessment made available on the truemeds website does not create a doctor-patient relationship between the individual completing the assessment and truemeds. OpenLoop Health, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the truemeds assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify for a prescription. OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.

All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the truemeds platform may vary and be affected by an individual's adherence to the program and their clinician's recommendations. Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider's medical judgment, which is informed by a telehealth consultation and medical history.

We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. truemeds does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.

Pharmacy Providers
We are partnered with multiple USA certified pharmacies to bring the best product and overall experience to our membership. Our team meets regularly with pharmacies to discuss any product shortages, shipping delays, and get updated reports on their medication testing.

*Results vary based on starting weight and program adherence. Inches lost from hips, waist, chest, thighs and arms in the first month. Patients exercised daily and ate a reduced-calorie diet. Their fat loss is not typical. Results may vary. Medication prescriptions are at the discretion of medical providers and may not be suitable for everyone. truemeds patients typically result in 1-2 lbs per week weight loss after 4 weeks, involving a healthy diet and exercise changes. Consult a healthcare professional before using medication or starting any weight loss program. *Based on the average weight loss as reported by patients without diabetes who reached and maintained a dose of 2.4 mg/week of GLP-1 treatment, along with a reduced-calorie diet and increased physical activity.

Medication is included in the cost of the truemeds Program. Wegovy® is FDA-approved for weight loss. Ozempic® is FDA-approved for type 2 diabetes treatment but may be prescribed for weight loss. The trademarks, service marks, trade names (Wegovy® ,Ozempic®), and products displayed on this Internet site are protected and belong to their respetive owners. Medical treatment is provided by “CareGLP Affiliated P.C.s,” and OpenLoop Health, affiliated networks for medical professional corporations and associations. No data, photos, claims or any other information is associated with results derived from clinical trials, studies or public information and is always representative of truemeds patient experience.

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